Comcast is screwing its customers…

Comcast is screwing its customers by blocking “spam” which isn’t spam and also preventing mail servers which are accused of “spamming” from being removed from Comcast’s blacklist. I’ve tried to respond to two support requests from Comcast subscribers recently and in both cases, my reply bounced.

I got this back rom my mail server:

Reporting-MTA: dns; *********

Final-Recipient: rfc822;********@comcast.net
Action: failed
Status: 5.0.0 (permanent failure)
Diagnostic-Code: smtp; 5.4.7 - Delivery expired (message too old) 554-'IMTA06.emeryville.ca.mail.comcast.net comcast ***.***.***.*** Comcast BL004 Blocked for spam.  Please see http://help.comcast.net/content/faq/BL004' (delivery attempts: 0)

(Of course “***” are places where I’ve removed identifying information).

On following the link to http://help.comcast.net/content/faq/BL004, I get a page which suggests I can go to http://www.comcastsupport.com/rbl to get my mailserver unblocked. However, following that link redirects me to http://www.comcastsupport.com/browserupgrade/ which gives me a 404 Not Found.

Way to go, Comcast.

Update 25/8/2010: Seems like this has been fixed.

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3 thoughts on “Comcast is screwing its customers…

  1. Hi Mark,

    Thanks for responding to my blog post regarding Comcast at
    https://davmac.wordpress.com/2009/01/09/comcast-is-screwing-its-customers/

    I’m not clear why or which email address you want – the address of the
    comcast customer that I was trying to send to? I don’t think that will
    help resolve the problem as all emails from the mail server I’m using
    (details for which are below) are being blocked by Comcast.

    For that reason, I’m highly dubious this email (which I’m also posting
    on the blog) will actually reach you, seeing as you have a Comcast
    address yourself, naturally enough. Though I am trying to send via a
    different server this time, which may help.

    Still, you shouldn’t need any information from me to resolve what is to
    me the most predominant problem – which is that the URL
    http://www.comcastsupport.com/rbl is for some reason re-directing to
    http://www.comcastsupport.com/browserupgrade/ which is a non-existent
    page.

    The mail server which Comcast seems to be blocking is:
    mx-f-00.its.deakin.edu.au (ip address 128.184.136.212)

    regards,
    Davin

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